FAQ'S
Below, you will find a list of the questions most frequently asked by our guests.
FAQ'S
Questions & Answers
📍 Location & Transportation
1. 🚇 How far is the hotel from the nearest subway station?
We are incredibly conveniently located just a short 3–5 minute walk from the 謝浦路駅（地下鉄14号線）, providing direct and easy access to major areas like Lujiazui, Jing’an, and Shanghai Railway Station.
We are incredibly conveniently located just a short 3–5 minute walk from the 謝浦路駅（地下鉄14号線）, providing direct and easy access to major areas like Lujiazui, Jing’an, and Shanghai Railway Station.
2. ✈️ How do I get to the hotel from Shanghai Pudong International Airport (PVG)?
The hotel is approximately 35–40 km from PVG. The most convenient options are taking a taxi (about 40–50 minutes depending on traffic) or taking the Maglev/Metro Line 2 and transferring to Line 14 at Longyang Road Station, alighting at Xiepu Road.
The hotel is approximately 35–40 km from PVG. The most convenient options are taking a taxi (about 40–50 minutes depending on traffic) or taking the Maglev/Metro Line 2 and transferring to Line 14 at Longyang Road Station, alighting at Xiepu Road.
3. 🚗 Is parking available at the hotel?
はい、お車でお越しのお客様向けに、敷地内に安全な駐車場をご用意しております。空き状況および適用される料金については、事前にフロントまでお問い合わせください。.
はい、お車でお越しのお客様向けに、敷地内に安全な駐車場をご用意しております。空き状況および適用される料金については、事前にフロントまでお問い合わせください。.
4. 🏙️ How far is the hotel from major attractions like the Oriental Pearl Tower or Lujiazui?
We are located in the Jinqiao area, just a few subway stops (or a short 10–15 minute taxi ride) away from the Lujiazui financial district, making attractions like the Oriental Pearl Tower and Shanghai Tower highly accessible.
We are located in the Jinqiao area, just a few subway stops (or a short 10–15 minute taxi ride) away from the Lujiazui financial district, making attractions like the Oriental Pearl Tower and Shanghai Tower highly accessible.
🕒 Check-in, Check-out & Policies
5. 🕐 What are the check-in and check-out times?
Standard check-in time is from 2:00 PM, and check-out time is until 12:00 PM (Noon). Early check-in or late check-out can be requested based on room availability, sometimes for an additional fee.
Standard check-in time is from 2:00 PM, and check-out time is until 12:00 PM (Noon). Early check-in or late check-out can be requested based on room availability, sometimes for an additional fee.
6. 🛂 What identification is required for check-in in China?
All guests must present a valid government-issued photo ID (Passport for international guests, or a valid Chinese Resident ID card) upon check-in, as required by local regulations.
All guests must present a valid government-issued photo ID (Passport for international guests, or a valid Chinese Resident ID card) upon check-in, as required by local regulations.
7. 🧳 Can I store my luggage at the hotel before check-in or after check-out?
もちろんです！早めに到着されるお客様や出発が遅いお客様のために、フロントデスクにて無料の安全な荷物預かりサービスをご用意しておりますので、手ぶらで街を散策していただけます。.
もちろんです！早めに到着されるお客様や出発が遅いお客様のために、フロントデスクにて無料の安全な荷物預かりサービスをご用意しておりますので、手ぶらで街を散策していただけます。.
8. 🐾 Are pets allowed in the hotel?
すべてのお客様に快適でアレルギーフリーな環境をご提供するため、原則としてペットの同伴はお断りしております。ただし、登録済みの介助動物をお連れの場合は、フロントまで直接お問い合わせください。.
すべてのお客様に快適でアレルギーフリーな環境をご提供するため、原則としてペットの同伴はお断りしております。ただし、登録済みの介助動物をお連れの場合は、フロントまで直接お問い合わせください。.
🛏️ Rooms & Amenities
9. 📶 Is Wi-Fi available, and is it free?
はい、当ホテルでは全客室、ロビー、ダイニングエリアを含むホテル全域で無料の高速Wi-Fiをご利用いただけます。お仕事にもレジャーにも最適です。.
はい、当ホテルでは全客室、ロビー、ダイニングエリアを含むホテル全域で無料の高速Wi-Fiをご利用いただけます。お仕事にもレジャーにも最適です。.
10. ☕ What amenities are included in the guestrooms?
Rooms are equipped with modern comforts, including plush bedding, air conditioning, a flat-screen TV, a private bathroom with a hairdryer and toiletries, slippers, and select rooms feature coffee/tea making facilities.
Rooms are equipped with modern comforts, including plush bedding, air conditioning, a flat-screen TV, a private bathroom with a hairdryer and toiletries, slippers, and select rooms feature coffee/tea making facilities.
11. 🚭 Is the hotel a non-smoking property?
快適な室内環境を確保するため、100%号室は全室禁煙となっております。喫煙をご希望の場合は、建物の外またはロビー内の指定喫煙エリアをご利用ください。.
快適な室内環境を確保するため、100%号室は全室禁煙となっております。喫煙をご希望の場合は、建物の外またはロビー内の指定喫煙エリアをご利用ください。.
12. 👨👩👧👦 Are children welcome, and do you provide extra beds or cribs?
お子様連れのお客様も大歓迎です！お部屋の種類と空室状況によっては、ベビーベッドやエキストラベッドをご用意できます。追加料金が発生する場合がございますので、ご予約時にお知らせください。.
お子様連れのお客様も大歓迎です！お部屋の種類と空室状況によっては、ベビーベッドやエキストラベッドをご用意できます。追加料金が発生する場合がございますので、ご予約時にお知らせください。.
🍽️ Dining & Food
13. 🥐 Is breakfast included, and what are the serving hours?
Breakfast options vary by booking rate. When included, our daily buffet breakfast is typically served from 7:00 AM to 10:00 AM, featuring a delicious mix of local Shanghai specialties, hot dishes, pastries, and fresh beverages.
Breakfast options vary by booking rate. When included, our daily buffet breakfast is typically served from 7:00 AM to 10:00 AM, featuring a delicious mix of local Shanghai specialties, hot dishes, pastries, and fresh beverages.
14. 🍜 Does the hotel have an on-site restaurant for lunch and dinner?
はい、当ホテル内のレストランでは、快適な空間で様々な上質な中華料理と各国料理をご提供しております。ルームサービスもご利用いただける場合がございますので、フロントまでお問い合わせください。.
はい、当ホテル内のレストランでは、快適な空間で様々な上質な中華料理と各国料理をご提供しております。ルームサービスもご利用いただける場合がございますので、フロントまでお問い合わせください。.
🛎️ Services & Facilities
15. 👔 Do you offer laundry or dry-cleaning services?
はい、お客様向けにプロのランドリーおよびドライクリーニングサービスをご提供しております。追加料金で当日仕上げサービスも承っておりますので、ご希望の場合はお申し付けください。.
はい、お客様向けにプロのランドリーおよびドライクリーニングサービスをご提供しております。追加料金で当日仕上げサービスも承っておりますので、ご希望の場合はお申し付けください。.
16. 💼 Are there business facilities or meeting rooms available?
はい、当ホテルには専用のビジネスセンターと、高速インターネット、印刷サービス、視聴覚機器を備えた多目的な会議スペースがあり、出張の多いビジネス旅行者に最適です。.
はい、当ホテルには専用のビジネスセンターと、高速インターネット、印刷サービス、視聴覚機器を備えた多目的な会議スペースがあり、出張の多いビジネス旅行者に最適です。.
17. ♿ Is the hotel accessible for guests with mobility issues?
当ホテルには全フロアへ簡単にアクセスできるエレベーターが完備されています。ご予約の際は、お客様のバリアフリーニーズに最適な客室をご用意できるよう、直接ホテルまでご連絡いただくことをお勧めいたします。.
当ホテルには全フロアへ簡単にアクセスできるエレベーターが完備されています。ご予約の際は、お客様のバリアフリーニーズに最適な客室をご用意できるよう、直接ホテルまでご連絡いただくことをお勧めいたします。.
💳 Payment & Booking
18. 💳 What payment methods are accepted at the hotel?
We accept major international credit cards (Visa, Mastercard), UnionPay, as well as popular mobile payment methods like WeChat Pay and Alipay. Cash (RMB) is also accepted.
We accept major international credit cards (Visa, Mastercard), UnionPay, as well as popular mobile payment methods like WeChat Pay and Alipay. Cash (RMB) is also accepted.
19. ❌ What is the cancellation policy?
Cancellation policies vary depending on the specific room rate and booking platform used. Some rates are fully refundable up to a certain date, while others may be non-refundable. Please review your booking confirmation for exact details.
Cancellation policies vary depending on the specific room rate and booking platform used. Some rates are fully refundable up to a certain date, while others may be non-refundable. Please review your booking confirmation for exact details.
20. 🗣️ What languages do the hotel staff speak?
Our front desk and guest service staff are proficient in Mandarin Chinese, and we have English-speaking staff available to assist international travelers with any inquiries or needs.
Our front desk and guest service staff are proficient in Mandarin Chinese, and we have English-speaking staff available to assist international travelers with any inquiries or needs.
📍 住所： No. 2123 Pudong Avenue, Pudong Jinqiao, Pudong New Area, Shanghai, China
📞 Contact: +86-21-68888199
We are here to make your Shanghai stay exceptional. Feel free to reach out to our dedicated team for any further questions! ✨
📞 Contact: +86-21-68888199
We are here to make your Shanghai stay exceptional. Feel free to reach out to our dedicated team for any further questions! ✨