FAQ'S
Below, you will find a list of the questions most frequently asked by our guests.
FAQ'S
Questions & Answers
📍 Location & Transportation
1. 🚇 How far is the hotel from the nearest subway station?
We are incredibly conveniently located just a short 3–5 minute walk from the Xiepu Road Subway Station (Line 14), providing direct and easy access to major areas like Lujiazui, Jing’an, and Shanghai Railway Station.
We are incredibly conveniently located just a short 3–5 minute walk from the Xiepu Road Subway Station (Line 14), providing direct and easy access to major areas like Lujiazui, Jing’an, and Shanghai Railway Station.
2. ✈️ How do I get to the hotel from Shanghai Pudong International Airport (PVG)?
The hotel is approximately 35–40 km from PVG. The most convenient options are taking a taxi (about 40–50 minutes depending on traffic) or taking the Maglev/Metro Line 2 and transferring to Line 14 at Longyang Road Station, alighting at Xiepu Road.
The hotel is approximately 35–40 km from PVG. The most convenient options are taking a taxi (about 40–50 minutes depending on traffic) or taking the Maglev/Metro Line 2 and transferring to Line 14 at Longyang Road Station, alighting at Xiepu Road.
3. 🚗 Is parking available at the hotel?
Yes, we offer secure on-site parking facilities for guests traveling by car. Please contact the front desk in advance to confirm availability and any applicable daily fees.
Yes, we offer secure on-site parking facilities for guests traveling by car. Please contact the front desk in advance to confirm availability and any applicable daily fees.
4. 🏙️ How far is the hotel from major attractions like the Oriental Pearl Tower or Lujiazui?
We are located in the Jinqiao area, just a few subway stops (or a short 10–15 minute taxi ride) away from the Lujiazui financial district, making attractions like the Oriental Pearl Tower and Shanghai Tower highly accessible.
We are located in the Jinqiao area, just a few subway stops (or a short 10–15 minute taxi ride) away from the Lujiazui financial district, making attractions like the Oriental Pearl Tower and Shanghai Tower highly accessible.
🕒 Check-in, Check-out & Policies
5. 🕐 What are the check-in and check-out times?
Standard check-in time is from 2:00 PM, and check-out time is until 12:00 PM (Noon). Early check-in or late check-out can be requested based on room availability, sometimes for an additional fee.
Standard check-in time is from 2:00 PM, and check-out time is until 12:00 PM (Noon). Early check-in or late check-out can be requested based on room availability, sometimes for an additional fee.
6. 🛂 What identification is required for check-in in China?
All guests must present a valid government-issued photo ID (Passport for international guests, or a valid Chinese Resident ID card) upon check-in, as required by local regulations.
All guests must present a valid government-issued photo ID (Passport for international guests, or a valid Chinese Resident ID card) upon check-in, as required by local regulations.
7. 🧳 Can I store my luggage at the hotel before check-in or after check-out?
Absolutely! We offer secure, complimentary luggage storage at the front desk for guests who arrive early or have late departures, allowing you to explore the city hands-free.
Absolutely! We offer secure, complimentary luggage storage at the front desk for guests who arrive early or have late departures, allowing you to explore the city hands-free.
8. 🐾 Are pets allowed in the hotel?
To ensure a comfortable and allergen-free environment for all our guests, pets are generally not permitted. Please contact our front desk directly if you have a registered service animal.
To ensure a comfortable and allergen-free environment for all our guests, pets are generally not permitted. Please contact our front desk directly if you have a registered service animal.
🛏️ Rooms & Amenities
9. 📶 Is Wi-Fi available, and is it free?
Yes, we provide complimentary, high-speed Wi-Fi throughout the entire hotel, including all guestrooms, the lobby, and the dining areas, perfect for both work and leisure.
Yes, we provide complimentary, high-speed Wi-Fi throughout the entire hotel, including all guestrooms, the lobby, and the dining areas, perfect for both work and leisure.
10. ☕ What amenities are included in the guestrooms?
Rooms are equipped with modern comforts, including plush bedding, air conditioning, a flat-screen TV, a private bathroom with a hairdryer and toiletries, slippers, and select rooms feature coffee/tea making facilities.
Rooms are equipped with modern comforts, including plush bedding, air conditioning, a flat-screen TV, a private bathroom with a hairdryer and toiletries, slippers, and select rooms feature coffee/tea making facilities.
11. 🚭 Is the hotel a non-smoking property?
We offer 100% non-smoking guestrooms to ensure a fresh environment. Designated smoking areas are available outside the building or in specific lobby zones.
We offer 100% non-smoking guestrooms to ensure a fresh environment. Designated smoking areas are available outside the building or in specific lobby zones.
12. 👨👩👧👦 Are children welcome, and do you provide extra beds or cribs?
Children of all ages are welcome! Cribs and extra beds can be requested based on room type and availability. Additional charges may apply, so please inform us at the time of booking.
Children of all ages are welcome! Cribs and extra beds can be requested based on room type and availability. Additional charges may apply, so please inform us at the time of booking.
🍽️ Dining & Food
13. 🥐 Is breakfast included, and what are the serving hours?
Breakfast options vary by booking rate. When included, our daily buffet breakfast is typically served from 7:00 AM to 10:00 AM, featuring a delicious mix of local Shanghai specialties, hot dishes, pastries, and fresh beverages.
Breakfast options vary by booking rate. When included, our daily buffet breakfast is typically served from 7:00 AM to 10:00 AM, featuring a delicious mix of local Shanghai specialties, hot dishes, pastries, and fresh beverages.
14. 🍜 Does the hotel have an on-site restaurant for lunch and dinner?
Yes, our on-site restaurant serves a variety of high-quality Chinese and international dishes in a comfortable setting. Room service options may also be available; please check with the front desk.
Yes, our on-site restaurant serves a variety of high-quality Chinese and international dishes in a comfortable setting. Room service options may also be available; please check with the front desk.
🛎️ Services & Facilities
15. 👔 Do you offer laundry or dry-cleaning services?
Yes, we provide professional laundry and dry-cleaning services for our guests. Same-day service is often available upon request for an additional fee.
Yes, we provide professional laundry and dry-cleaning services for our guests. Same-day service is often available upon request for an additional fee.
16. 💼 Are there business facilities or meeting rooms available?
Yes, we feature a dedicated business center and versatile meeting spaces equipped with high-speed internet, printing services, and audiovisual equipment, ideal for corporate travelers.
Yes, we feature a dedicated business center and versatile meeting spaces equipped with high-speed internet, printing services, and audiovisual equipment, ideal for corporate travelers.
17. ♿ Is the hotel accessible for guests with mobility issues?
The hotel is equipped with elevators for easy access to all floors. We recommend contacting us directly when booking to ensure we assign a room that best suits your specific accessibility needs.
The hotel is equipped with elevators for easy access to all floors. We recommend contacting us directly when booking to ensure we assign a room that best suits your specific accessibility needs.
💳 Payment & Booking
18. 💳 What payment methods are accepted at the hotel?
We accept major international credit cards (Visa, Mastercard), UnionPay, as well as popular mobile payment methods like WeChat Pay and Alipay. Cash (RMB) is also accepted.
We accept major international credit cards (Visa, Mastercard), UnionPay, as well as popular mobile payment methods like WeChat Pay and Alipay. Cash (RMB) is also accepted.
19. ❌ What is the cancellation policy?
Cancellation policies vary depending on the specific room rate and booking platform used. Some rates are fully refundable up to a certain date, while others may be non-refundable. Please review your booking confirmation for exact details.
Cancellation policies vary depending on the specific room rate and booking platform used. Some rates are fully refundable up to a certain date, while others may be non-refundable. Please review your booking confirmation for exact details.
20. 🗣️ What languages do the hotel staff speak?
Our front desk and guest service staff are proficient in Mandarin Chinese, and we have English-speaking staff available to assist international travelers with any inquiries or needs.
Our front desk and guest service staff are proficient in Mandarin Chinese, and we have English-speaking staff available to assist international travelers with any inquiries or needs.
📍 Address: No. 2123 Pudong Avenue, Pudong Jinqiao, Pudong New Area, Shanghai, China
📞 Contact: +86-21-68888199
We are here to make your Shanghai stay exceptional. Feel free to reach out to our dedicated team for any further questions! ✨
📞 Contact: +86-21-68888199
We are here to make your Shanghai stay exceptional. Feel free to reach out to our dedicated team for any further questions! ✨